Università telematica internazionale UNINETTUNO

REBUILD - ICT-enabled integration facilitator and life rebuilding guidance

Global programme: Horizon 2020
Specific programme: Europe in a changing world - Inclusive, innovative and reflective societies
Call: DT-MIGRATION-06-2018-2019
Project number: 822215
Duration: 36 Months (1/1/2019 - 12/31/2021)
Project Manager: Prof.ssa Maria Amata Garito
UNINETTUNO Scientific Leader: Prof.ssa Maria Amata Garito



The REBUILD proposal address immigrant integration through the provision of a toolbox of ICT-based solutions that will improve both the management procedures of the local authorities and the life quality of the migrants. The design approach is user-centered and participated: both target groups (immigrants/refugees and local public services providers) will be part of the user requirement analysis and participants in three 2-days Co-Creation workshops organized in the 3 main piloting countries: Italy, Spain and Greece, chosen also for their being the "access gates" to Europe for main immigration routes. 
Users and stakeholders engagement is a key success factor addressed both in the Consortium composition and in its capacity to engage relevant stakeholders external to the project. The key technology solutions proposed are: 
- GDPRcompliant migrants’ integration related background information gathering with user consent and anonymization of personal information;
- AI-based profile analysis to enable both personalized support and policy making on migration-related issues; 
- AI-based needs matching tool, to match migrant needs and skills with services provided by local authorities in EU countries and labor market needs at local and regional level; 
- a digital companion for migrants enabling personalized two-way communication using chatbots to provide them smart support for easy access to local services (training, health, employment, welfare, etc.) and assessment of the level of integration and understanding of the new society, while providing to local authorities data-driven, easy to use decision supporting tools for enhancing capacities and effectiveness in service provision.
Cross-culturality, ethical, accessibility dimensions will be addressed since the very beginning of the project, and validated and assessed in terms of consistency and impact during the project lifespan.


The REBUILD proposal is built strongly around the idea of providing a toolbox of ICT-based solutions that will improve both the management procedures of the local authorities and the life quality of the migrants. The key technology solutions proposed are:

  • GDPR-compliant migrants' integration related background information gathering with user consent and anonymization of personal information.
  • AI-based profile analysis to empower both personalized support and policy making on migration-related issues
  • AI-based needs matching tool to match migrant needs with services provided at local level in Member States, and identify possible interaction paths (e.g.: skills matching with labor market needs and provision of high impact training for minding emerging gaps).
  • A digital companion for migrants enabling personalized two-way communication using chatbots to provide them information about available public services, smart support to effectively access and interact to those services and with the local context in general, and collecting feedbacks valuable both for local authorities and services providers and for continuously improving usability and accessibility of the tool.

In order to ensure long-term sustainability, multi-disciplinary teams (including immigrants that have achieved integration, and institutions and organization providing integration-related services) will assess the complexity of this challenge and facilitate the adoption of the proposed solution by the migrants and the local authorities, highlighting the benefits it provides for both the foreseen user groups.
A machine learning model will match the needs and skills collected as background information from migrants and refugees, with the needs emerging at local level and the services provided by local stakeholders; improvement/orientation recommendations will be generated automatically from the model, so that each migrant can improve his/her capacity to effectively access and use services, his/her knowledge of the local context, or his position in the labor market; while local authorities will obtain a clearer view of impacts and opportunities generated by the newcomers, and insights and information for better managing their integration.
The digital companion will use a machine learning trained chatbot that will connect the migrant with the data and support him/her in the integration process step-by-step, while in certain cases the requests and needs may be handed-off to experts of the field or local community organizations. Having in mind that, in the case of refugees, one of the main target group of REBUILD project, these people are in their majority psychologically traumatized or need to be psychologically assessed, the REBUILD system aims to by their digital guide, mentor and/or psychologist in their early steps in their new life.

Specific objectives

SO1: Coherent and tailored approach integration needs based data gathering. Gathering of background information on Migrants and local service providers

Background information gathering/archiving on migrant basic demographics, socio economic background and intentions, will provide improved interaction and access to local infrastructure and services, still assuring them protection and privacy. Immigrants/refugees' needs analysis will be part of a more wide co-design and co-creation process, involving relevant stakeholders intended both as final users of the (public) services the project has the ambition to improve the access to, and as the local/public authorities providing those services.

KPI 1.1: 130+ migrants involved in the design process (surveyed, interviewed, participating in focus groups)
KPI 1.2: 20+ representatives from public/local authorities/services involved in the background information gathering (surveys, interviews)
KPI 1.3: 30+ participants (migrants/refugees; local stakeholders) external to project consortium participating in the three 2-days Co-creation workshops;
KPI 1.4: regional coverage of the stakeholders involved (3 main project countries represented both as target users and local/public authorities)
achieved in
WP1 Background information gathering (CAMELOT)
WP2 Codesign processes (UNINETTUNO)

SO2: AI-based profile analysis

REBUILD will process all the data that have been provided by the migrants in order to provide the local authorities with data analytics that are crucial for policy making. The intelligent profile analysis will permit the application of a wide range of ICT-based methodologies for mining and extracting information, with the most important being the matching with needs and skills as it is described in SO3. The analysis will also be used to provide personalized support and information to them during their interactions with the public authorities/services. 

KPI 2.1: Integrated background information types in the profile embedded computation: more than  5 types (i.e. ethnicity, age, origin, family status, skills, education level, future goals, preferences, etc..)
achieved in
WP3 Data analysis and skills matching (UPM)

SO3: Needs and skills matching tool to support PAs in the Refugees and migrants management and inclusion

A machine learning model will match skills and needs of migrants and refugees with needs of and opportunities provided by each member state. Skill improvement and service access recommendations will be generated automatically from the model, so that each migrant can improve their position in the labour market and their capacity to actively integrate in the hosting country.

KPI 3.1: Recommendation Approval rating from users > 80%
KPI 3.2: Number of recommended matches to be provided: more than 2
achieved in
WP3 Data analysis and skills matching (UPM)
WP5 Integration and validation (ENINEERING)

SO4: Digital companion:  Communication and  information hub for local population and PAs

The digital companion (DC) will act as the central communication and information hub that will connect the migrants, the local population and the PAs. The DC will provide a) a digital companion for direct communication with migrants b) data sharing and data-driven decision support for Public Authorities c) improved fact-based perception of migration for the local population. The platform will give access to information related the available services as well as support migrants in the integration process, while in certain cases the requests and needs will be handed-off to experts of the field or local community organizations. Having in mind that these people are in their majority psychologically traumatized or need to be psychologically assessed, the REBUILD system aims to be their digital guide, mentor or even psychologist in their early steps in their new life. Furthermore, language issues will be addressed integrating also non-language-based paradigms in the provided communication capabilities of platform (see SO6)

KPI 4.1: Provide guidance for the access of at least 10 public services
KPI 4.2: Number of target ethnicities to verify understanding of the tool: more than 2 (of the highest populations) per pilot
achieved in
WP4 The Digital Companion (CERTH)

SO5: Privacy and Data Protection-compliance of data gathering and processing

REBUILD aims to provide new technological solutions to the challenge of  migration and refugees and their inclusion in the European societies, which is a sensitive subject with regards to legal and ethical principles such as the privacy of the individuals concerned. REBUILD aims to respect the ethical and legal rules and regulations pertaining to migration policies as well as their acceptance from the end users, therefore it aims to be balanced against the European social and ethical values. To address the relevant social, legal, ethical values, REBUILD aims to ensure social acceptance of its technology by identifying the main legal, ethical and social requirements, affected fundamental rights and freedoms (in particular the right to asylum, right to privacy and the right to the protection of personal data) and providing the assessment of the impacts of REBUILD toolbox on such concerns (i.e. the ARTES approach introduced in REBUILD). As there is no 'silver-bullet' method for impact assessments, in order to ensure the adequacy of the ARTES Impact Assessment and to foster anticipatory, proactive thinking, the REBUILD Impact Assessment Method will be developed, tailored down to public authorities.
The ARTES requirements will be continuously monitored during all stages of the REBUILD project, from requirement extraction and specifications definition, through the technical developments to the actual experiments and tests. This approach will ensure that the design and functionalities of the REBUILD ICT solutions will respect and reflect, to highest possible extent, the relevant fundamental rights in the European context (in particular the right to the protection of personal data and the right to privacy), ethical principles as well as consider the level of societal acceptance and impacts on the environment.

KPI 5.1: 1 Legal study on the REBUILD ICT solutions
Deliver a legal study for the use of technologies aimed to ease the integration of migrants and refugees by EU local authorities, using the research and experience gained in REBUILD, acting as a guidelines document (with templates for consent or data sharing) of the ethical and legal requirements for conducting research about migration and refugee policies. The study will be validated through participation in stakeholders' conference and/or publication in peer reviewed journal.
KPI 5.2: 1 Academic Paper
The ARTES Impact Assessment report will be drafted in such a way to target at least 1 academic article delving on the impact assessment of the REBUILD project, with special attention to the relevant societal concerns, such as privacy and data protection.
KPI 5.3: 1 Good Practices when assessing impacts
Based on the REBUILD Impact Assessment Method a good practice of impact assessment will be developed for and tailored down to the relevant public authorities, containing the description of benefits and drawbacks of a wide range of steps to be taken during an Impact Assessment, positive and negative effects of the process on various categories of stakeholders, suggested method for public authorities.
achieved in
WP7 Fundamental Rights, Ethical Impacts and Cross Culturality (UAB)

SO6: Cross culturality (Multilinguality and multimodality) UAB

When defining identity there are many foci. Some examine the structure of identity and describe different facets (e.g., cultural, religious, gender identity), others concentrate on the question how individuals arrive at this structure, which underlies constant change. This SO will analyse from a user-centered approach the developmental processes of identity. Results will help towards a conceptual clarification ad hoc for this project and will explain the additional cultural dimensions. Working with a hybrid identity formation will be contrasted with alternative viewpoints. The final outcome will be a clear cultural setting demands agenda for the project with direct implications to the technological development since they will also form the system requirements. Multi language and multimodality will also be taken into consideration to embrace end users through the Amartia Sen capabilities classification system.

KPI 6.1: Purpose made list of cultural markers
KPI 6.2: Prioritisation of cultural markers for this project
KPI 6.3: Dependency and impact on other Tasks
achieved in
WP7 Fundamental Rights, Ethical Impacts and Cross Culturality (VUB)

SO7: Map the socio-economic impact of the REBUILD activities and project scalability (DEN)

This objective is dedicated to mapping of the socio-economic and political impact that REBUILD will have on the two categories of stakeholder identifies: migrants and refugees and public authorities. This objective will include: the development of an ad hoc quali-quantitative methodological framework for analysing the project impacts, mapping them constantly throughout the project. For example, it will be mapped for migrants and refugees engaged in the project the increase in matching their skills with labour opportunities, the increase of literacy skills and in entrepreneurial skills, the increase in civic participation in the host country, modification in the perception of being integrated or discriminated in the host country, the increase in employability; for the local authorities in the consortium it will be mapped the capability increase of local authorities in the management of migrants and the improvement of policies related to migration management.

KPI 7.1: Identification of the expected REBUILD impacts

  • Identify at least 3 impact areas to quantify the project impacts;
  • Development of more than 18 quali-quantitative indicators to map the impacts of the project.

KPI 7.2: Development of the impact assessment

  • Involvement of >100 immigrants in the impact assessment;
  • Involvement of >3 local authorities in the impact assessment.

achieved in
WP9 Socio-economic impact assessment and exploitation (DEN)



The International Telematic University UNINETTUNO will bring to the REBUILD Consortium its experience in social inclusion and innovation initiatives addressing migrants and refugees and, more in general, its experience and network in the Euro-Mediterranean Area. With particular regard to the issues connected to refugees, it has to be highlighted the creation of University for Refugees. It aims aims at providing to refugees access to University programs from any part of the world, skill recognition for enabling access to the labor market, language courses, information and training about mutual rights and duties, support for the access to health services.

In the light of its role of coordinator, UNINETTUNO will be in charge of leading the overall project management, according to the work package 10, the package of activities related to the project coordination. This will include a quality management and assurance, through coordination of deliverables production, organisation of reviews, control of quality and consistency against technical and contractual aspects; the maintenance of the information flow among the partners and the administrative and financial control, establishing and maintaining financial records, coordinate periodic reporting and organise audits requested by the EU Commission. It will also organize periodic project meetings and committees for progress review, decision-making and conflict resolution.

UNINETTUNO will be also the responsible for the fulfilment of the WP2, on the co design process. It will consist in a set of activities for the definition of user’s requirements, scenarios, features and navigation flows of the envisaged components of the REBUILD ICT toolbox. UNINETTUNO will work to integrate the preliminary research, collection data and information from the relevant stakeholders: migrants and refugees, public authorities and services providers. Then, it will work for the organization of co-creation workshops In Italy, Spain and Greece, involving inter-disciplinary experts and all the relevant external actors. UNINETTUNO will report the results of the workshops in a final document integrating findings and proposals emerged during the events.

UNINETTUINO will also engaged in the realization of several activities included in the other work packages.

Firstly, it will work in the WP1, which aims to find a common methodology and tools to gather information from the target group able to inform the subsequent phase of the project. The University will develop a standard template for the collection of background information, based on the state of the art and the methodologies already implemented by the NGOs, which are daily committed in the support and inclusion of migrants and refugees. With the scientific coordination of UNINETTUNO, partners will develop a new model to be tested in the design phase. In the framework of the WP 1, the University will also work for the identification, priorisation and validation of cultural markers. The indicators to map the impacts will be here developed in relation to the socio-economic impact assessment in order to have a comprehensive methodology to include cross-culturality as one of the main topic to map.

UNINETTUNO will work to the development of the WP5, related to the integration and technical validation. In particular, UNINETTUNO will cooperate with the partners in order to identify the REBUILD use cases and elicit the functional requirements for the platform as well as a description of the whole set of technological components that are considered necessary for the satisfaction of the user needs. This description will detail the necessary functionality of each component along with the necessary input and output.

The University will actively participate in WP6, committed to define, organize and perform test sessions with selected users: small subset of the beneficiaries (immigrants and local public services providers), from the three pilot countries (Italy, Spain, Greece). UNINETTUNO will work to identify the composition of the test groups, to prepare a test-schedule and to design a detailed pilot execution and evaluation plan. After that, UNINETTUNO will be engaged in the gathering of qualified information and feedbacks to validate the application.

UNINETTUNO will give its contribution in the activities of WP7, on to the fundamental rights, ethical impact and cross culturality. In this context, UNINETTUNO will work for the creation of short media content to share online in multiple languages, spoken by already integrated migrants, as a tool to help people to learn their new society, and guide their way to interact with the public authorities and private services.

UNINETTUNO will participate to the scientific dissemination of REBUILD as provided by the WP8, expressly devoted to the communication. UNINETTUNO will contribute to create a set of communication strategies in order to achieve the broadest possible impact, giving a high visibility of the REBUILD outcomes, in particular a Dissemination Plan will be developed, providing a concrete roadmap for the consortium useful to reach the communication goals. In addition to that, it will create a web site, including areas for news releases, project reports and technical documentation.

Furthermore, UNINETTUNO will cooperate in the development of WP9 on the socio-economic impact assessment and exploitation. It will work on the impact assessment and a detailed exploitation strategy aimed at showing how to sustain research results after the end of the funding.  



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