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  • What are Uninettuno Massive Open Online Courses (MOOC)
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    Thanks to the UNINETTUNO MOOCs you will be able to freely follow the lectures of the best Italian and international lecturers drawn from a selection of the best courses of UNINETTUNO, in Italian, English and Arabic; you will have at your disposal digitised and indexed on-demand video lectures, usable on a PC as well as on smart phone and tablet, including hypertextual links to more-in-depth study materials (books and articles, practice work, slides, bibliographical references, lists of websites). You will also have at your disposal a collaborative discussion environment, a thematic forum by means of which you will be able to exchange views with your colleagues on the issues dealt with in the lectures, discuss the practice work done, cooperatively create new knowledge in a process that will see you active players of your own learning process.

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    If you have enjoyed the MOOCs experience, you can transform it into an actual asset for your academic and professional career: by enrolling in the corresponding UNINETTUNO university course, you will be included into a class and have the support of a tutor who will guide you along your learning path; you will be able to participate in a course delivery cycle, interact with professors and tutors in real time in UNINETTUNO virtual classrooms on the Web (on live streaming) or in UNINETTUNO Island of Knowledge on Second Life; the tracking of your activities on the MOOCs will be recorded and you will be acknowledged as an attending student and will be able to sit for the exam that will allow UNINETTUNO to officially assign you – in case of success – the university study credits corresponding to the selected courses, based on the Credits (European Credits Transfer System) - European Credit Transfer System, recognised by the Italian and by EU universities.

The course # of Uninettuno allows you to get # university credits according with the European System ECTS (European Credits Transfer System) and legally recognized by European and International Universities.
In order to get credits you need to study online following the Uninettuno model until the final exam.
The certification fee of the course # is # Euros that you can pay by Bank transfer to:

Università Telematica Internazionale UNINETTUNO
IBAN: IT46 G030 6905 0201 0000 0070 068
BIC BCITITMM (only for bank transfers from abroad)
(Istituto Bancario: IntesaSanPaolo SpA
Via del Corso, n. 226 00186 Roma)

Once you have paid the registration fee for the single course you will be contacted by our student secretariat to arrange your online studies.
If you prefer you can contact our student secretariat by email at info@uninettunouniversity.net to be driven into the path of registration.

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Management Engineering (Academic Year 2013/2014) - Economics path

Quality management

Credits: 6
Available languages: EN, IT
Language: English
Course description
The course aims to present an overview of the main management methods and techniques used in the field of industrial contexts to achieve the objectives of Quality.
Prerequisites
Requires an adequate knowledge of statistical methods. Basic knowledge of metrology, although not essential, may be of help.
Objectives
The course objectives are as follows: - To develop the sensitivity of pupils around the concepts of quality of a product / service-oriented design competition; - Draw attention to the general problem of measuring quality; - Provide an overview of the standards in terms of quality.
Program
Introduction to the concepts of Quality. Background. Time evolution of the tools for Quality. Names and terms of Quality. Definition of a reference scenario. Quality and Metrology. Quality in the design. Concurrent Engineering. QFD. Benchmarking and definition of the profile of a product. The problem of measuring the quality. Offer quality, perceived waiting. FMEA project and process. Cost of Quality and non-quality. Quality services. The concept of service. Definitions and features of the services. Differences and similarities between quality of service and product quality. The assessment of quality in services. Statistical process control and quality in production. Quality and statistical control. Product specifications and tolerances. Variability and natural tolerance of the process (process capability). Sum of tolerances. Control charts for variables and attributes. Procedures for the management of control charts. Cards for the analysis of control conditions. Elements of the theory of the inspection. Acceptance control samples. Operating curves and characteristic parameters. On attributes and variables. Full sample. Characteristic parameters and types. Rules and regulations for the conduct of the quality system. The Quality System Italy. ISO 9000 standards.
Book
G. BARBATO, F. FRANCESCHINI, M. GALETTO, R. LEVI, Tecniche per la gestione della qualità, Consorzio Nettuno, Pitagora Editrice, Bologna 1999. F. FRANCESCHINI, Quality Function Deployment: uno strumento concettuale per coniugare qualità e innovazione, Ed. “Il sole 24 Ore Libri”, Milano 2003. G. VICARIO, R. LEVI, Calcolo delle probabilità e statistica per gli ingegneri, Esculapio, Bologna 1997. D. C. MONTGOMERY, Introduction to Statistical Process Control, J. Wiley, New York 1996.
Exercises
Text for the exercises: F. Franceschini, M. GALETTO, exercises Industrial Management of Quality, CELID, Turin 2003. This text contains both exercises done that to play on the topics covered in the course. It is thus a useful tool to support learning.
Professor
Claudio Buccini
List of lessons
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
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Fiorenzo Franceschini
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Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
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Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
Fiorenzo Franceschini
    •  Lesson n. 26:  
Claudio Zottola
Claudio Zottola
Claudio Zottola
Claudio Zottola
Claudio Zottola
Claudio Zottola
Claudio Zottola
Claudio Zottola