Level of knowledge and comprehension:
- to determine the objectives and the content of service management;
- to distinguish initial units of Service Organizations activities;
- to distinguish strategies, techniques of service supply;
- to distinguish the objective operationalizing algorithm in services;
- to identify and to know the basic components of service process;
- to interpret the development principles of a strategy in a Service Organization;
- to determine definition specifics and service classifications.
Level of application:
- to argue the advantage of a service in comparison with other service;
- to set up connections between enterprise, staff and customers;
- to apply operationalizing algorithm for objective operationalizing of service management;
- to identify the particularities of nontraditional strategies application of service supply.
Level of integration:
- to develop operational objectives for each service strategy;
- to develop projects and strategies;
- to evaluate the efficiency of the service supply strategies;
- to estimate staff value and staff education;
- to develop productive and creative tasks for a Service Organization employees.