Master in International Tourism, Hospitality and Event Management (Academic Year 2022/2023)

The aims of this module are to encourage students to:

• Develop and be able to demonstrate a clear understanding of the importance of operations management to performance of firms in hospitality industry.
• Analyze the range of approaches to managing operations in hospitality organizations.
• Critically assess different systems of managing productivity being used and suggest ways of improving service delivery within organizations.
• Apply theoretical concepts practically in real scenarios.

1 – Introduction to the Module

2 - Dimensions of Tourism

3 - Understanding the External Environment

4 - Operations Management – Design

5 - Operations Management – Capacity and Productivity

6 - Operations Management – Revenue and Yield Management

7 - Operations Management – Forecasting and Planning

8 - Developing Operations Strategy

9 - Food & Beverage Management

10 - Information Systems and Technologies in Hospitality Operations

11 - Front Office Operations

12 - Fundamentals of Housekeeping Operations

13 - Hospitality Human Resources Management

14 - Linking Operations Management and Other Business Functions

15 - Future trends in Hospitality Operations