The course of Logistics and Product Support provides students with the knowledge of all the instruments, methods and techniques, qualitative and quantitative, required for the planning, management and design phases related to Logistics and internal production systems, both external, inherent in the distribution of products to end customers. Some notions will be carried out with regard to the phase of Reverse Logistics.
Basics of industrial plants.
Provide students with the basic concepts, methodologies and techniques for the design and management of logistics systems, with particular reference to issues related to materials management, product distribution and integration between the direct and the inverse flow.
Introduction to logistics.
Customer service: operational, sales support, marketing support.
Indicators of the level of service, and related measurement techniques.
The prediction of the commercial demand for prodoti finished.
Handling and storage systems
The external transport
Preparation of orders (picking)
Design egestione of deposits
Monitoring the performance of the logistics system
R.Ruggeri, Elementi di logistica industriale, Parte prima, Ed. CUSL, Milano 1999
R.Ruggeri, Elementi di logistica industriale, Parte seconda, Ed. CUSL, Milano 1999
Bruzzone A.G., Mosca R., Revetria R. (2001). "Gestione Integrata di Sistemi Produttivi Interagenti: Metodi Quantitativi Avanzati per la Quick Response", DIP Genova, Italy, ISBN: 88-900732-0-9
Ferrozzi, Shapiro. Logistica e Strategia Vol I e II. McGraw-Hill
Caron, Marchet, Wegner. Impianti di movimentazione e stoccaggio dei materiali. Hoepli, Milano
Determination of stocks and cycle safety
Demand forecasting of commercial items in high demand
Demand forecasting of commercial items to low demand
Sizing a two-faced bay warehouse served by MR trucks
Sizing an automated deposit
Determination of paths and picking times.